At The Front Desk, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information. By using our website or working with us, you agree to this Policy.

If you have any questions, please contact us.

1. Information We Collect

We only collect information that is reasonably necessary to deliver our services and run our business. This may include:

• Your name, business name, and contact details (email, phone number, address).

• Information about your property, brand, or business (for consulting or marketing purposes).

• Payment details (processed securely via third-party payment platforms).

• Information you provide through forms, surveys, or email correspondence.

• Website usage data through cookies or analytics tools (see Section 6).

We do not collect or store sensitive information such as IDs, or passwords.

2. How We Use Your Information

We use your information to:

• Provide and manage our services.

• Communicate with you about your project, bookings, or enquiries.

• Send updates, invoices, or marketing material (only if you’ve opted in).

• Improve our website, offerings, and customer experience.

• Meet our legal and tax obligations.

We will never sell or rent your information to third parties.

3. How We Store and Protect Your Information

Your personal data is stored securely using password-protected systems and trusted third-party platforms (such as Google Workspace, Dropbox, Click-Up, Canva, or payment processors).
We take reasonable steps to prevent unauthorised access, loss, or misuse of your data.

While we use reputable providers, please note that no online transmission or storage method can be guaranteed 100% secure.

4. Sharing Information with Third Parties

We only share your information when necessary to deliver our services — for example, with:

• Trusted contractors or service providers (such as photographers, designers, or marketing platforms) who assist in delivering your project.

• Payment gateways and accounting software to process transactions.

• Legal, accounting, or regulatory bodies when required by law.

All third parties are required to handle your data responsibly and in accordance with privacy laws.

5. Marketing Communications

You may receive occasional emails about new services, programs, or resources. You can unsubscribe at any time using the link provided in each email or by contacting us directly.

We respect your inbox and promise not to overdo it.

6. Cookies and Analytics

Our website may use cookies and analytics tools (such as Google Analytics or Meta Pixel) to understand visitor behaviour and improve our site.

Cookies collect non-identifiable data such as browser type, pages visited, and time spent on site. You can adjust your browser settings to refuse cookies if you prefer.

7. Access and Correction

You have the right to access the personal information we hold about you and to request corrections if it’s inaccurate or out of date.
Please contact us with your request, and we’ll respond within a reasonable timeframe.

8. Retention and Deletion

We keep your personal information only for as long as necessary to deliver our services and meet legal obligations. When no longer needed, your data is securely deleted or anonymised.

9. Links to Other Websites

Our website and materials may contain links to third-party websites. We are not responsible for the content, security, or privacy practices of those sites. Please review their privacy policies before sharing personal information.

10. Updates to This Policy

We may update this Policy occasionally to reflect changes in our operations or legal requirements. The updated version will be posted on our website with the revised date.

In Short

We collect only what we need, protect it carefully, and use it only to serve you better.
If you ever have a concern about your privacy, we’ll do our best to resolve it quickly and respectfully.

Dated 18 October 2025